Temporary Telephone Surveyor, Inner City Capital Connections

Overview

The Initiative for a Competitive Inner City (ICIC), a national non-profit organization founded in 1994 by Harvard Business School Professor Michael Porter, drives inclusive economic prosperity in U.S. under-resourced communities through innovative research and programs to create jobs, income, and wealth for local residents. Informed by our research, ICIC has developed and supported highly effective initiatives for underserved businesses to meet entrepreneurs’ most pressing needs. At ICIC, you will work with talented, creative, and committed professionals in a collaborative culture dedicated to excellence and innovation. 

Program Overview

Inner City Capital Connections (ICCC) is a program offered by ICIC, dedicated to providing the leaders of small businesses in under-resourced communities with education and coaching to help them cultivate long-term sustainable growth. This free, 40-hour program is designed for busy executives of all expertise levels, fostering their ability to advance their businesses and make a positive impact in the communities they serve.

Position Summary

ICCC is launching their annual Impact Survey to assess the impact of the ICCC program on their business. The Telephone Surveyor will be responsible for calling alumni of ICIC programs to complete the survey either over the phone or at their earliest convenience.

This is a temporary remote position, lasting approximately six to eight weeks, reporting to the ICCC Data Lead.

Duties and Responsibilities

• Engage with program alumni via phone and email outreach to encourage alumni to complete survey
• Encourage alumni to complete survey over the phone with you
• Familiarize yourself with ICIC programs to best answer questions from alumni
• Provide daily reporting on calls made and outcomes
• Follow-up appropriately with businesses as needed
• Assisting team members with additional tasks as needed
  

Qualifications

Education: An Associate’s degree is desired, but a High School Diploma and related work experience may be substituted.

Work Experience: Must have previous experience in cold calling or telephone outreach to large call lists. Experience in sales, customer service, telemarketing, or in call centers is preferred.

Communication Skills: Strong written and oral communication skills preferred.

Application Details

Interested candidates should submit their resume through our online application. Please note that ICIC is currently able to employ individuals working from the following states: AL, AR, CA, CO, CT, DC, DE, FL, GA, IL, KY, MA, MD, MI, NC, NJ, NY, OH, OR, PA, TX, and VA.

ICIC is dedicated to the goal of building a culturally diverse and inclusive organization. We are an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

ICIC participates in E-Verify to confirm that all new hires are authorized to work in the U.S. Please see the Participation Poster and Right to Work Poster for more information.