Solar Service Administrator

Do you want to become an employee-owner for a mission-driven, growth focused company? Do you approach your work with passion and dedication?

About the Company
Sun Light & Power drives the total adoption of clean energy by designing, building, maintaining, and advocating for clean energy solutions so future generations inherit a healthy planet. We are committed to delivering an exceptional customer experience by always innovating and acting with dedication and passion.

We are proud to be certified B-Corporation and this influences our way of working. We make intentional decisions considering sustainability, positive impact on our community and growing profit for the prosperity of our employee-owners. We are a company that strives for a healthy life-work balance and a dog friendly environment.

Position Description:

Our System Performance team is dedicated to maximizing uptime for our customers’ Photovoltaic and Solar Thermal systems. With skilled technicians and strong customer support, we ensure our systems meet high standards while delivering fast, professional service. The Service Administrator will monitor the support line as the first point of contact for clients requiring service on their existing SLP systems, ensuring they receive fast, friendly, and professional service that reflects our commitment to quality and reliability.

Responsibilities:

• Initial triage for incoming calls & voicemails
• Warranty issues
• Service issues
• Salesforce entry of trouble tickets
• Create diagnostic, service & cleaning quotes
• Obtain client approval of quotes
• Invoicing
• Work with collections agency
• Work with monitoring company
• Outreach to low-performing system owners
• Manage commercial portfolios, maintain long-term customer relationships

Key Experiences:

We prefer candidates with solar industry experience including:

• An understanding of the key vulnerabilities to reliable performance of a solar power or solar thermal system.
• An understanding of PV and ST (solar thermal) components.
• A strong understanding of various monitoring & controller products on the market to interpret information for remote troubleshooting and convey to customers.  
• Experience with Salesforce strongly preferred
• Experience with Sage is a plus
• Familiarity with legacy inverters and monitoring systems a plus

Qualifications:

• Good customer management skills
• Strong time management and organizational skills
• Excellent communications skills – both verbal and written
• Experience reading and understanding contracts a plus
• Ability to act independently to make appropriate workflow decisions
• Solar experience desirable
• Able to type 50 wpm

Benefits:
Sun Light & Power offers a comprehensive benefits package that includes, but is not limited to:

• Health - Sun Light & Power offers 8 different medical plans through Health Net and Kaiser
• Dental - Sun Light & Power covers 100% through Beam
• Vision - Sun Light & Power covers 100%  through Beam
• Long-term disability insurance: Sun Light & Power covers 100%
• FSA, HSA and Commuter program  
• 13 PTO days, 9 paid holidays 
• 2 paid days for volunteering 
• 401(k) retirement plan - Sun Light & Power will match 50% of 401(k) deferments, up to $1,000
• $500 annual stipend for tuition 
• Company Stock - Sun Light & Power annually allocates 8% of our 1,000,000 issued shares of the company to ESOP Participants based on a formula considering the number of employees, employee’s years of service and employee’s total compensation. Shares are vested over a 6-year period.

Work Environment & Physical Requirements:

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions of the job.

Equal Employment Opportunity Statement:

It is the policy of Sun Light & Power to provide equal employment opportunity to all persons without regard to sex, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, sexual orientation, gender identity or gender expression, military or veteran status, marital status, registered domestic partner status, genetic information, or any other basis protected by applicable federal or state law.  This policy applies to all aspects of employment, including but not limited to: recruitment, selection, training, promotion, transfer, compensation, demotion, termination, etc.