ServiceNow ITOM Discovery and Service Mapping Specialist

Job ID Number

R5198

Employment Type

Full time

Worksite Flexibility

Hybrid

Job Summary

As ServiceNow ITOM Discovery and Service Mapping Specialist, you will focus on implementing and managing ServiceNow Discovery and Service Mapping functionalities to ensure comprehensive visibility and management of our IT infrastructure.

Job Description

We are seeking a skilled ServiceNow ITOM Discovery and Service Mapping Specialist with ITOM Discovery and Service Mapping Specialist to join our team. This dual-role position will focus on implementing and managing ServiceNow Discovery and Service Mapping functionalities to ensure comprehensive visibility and management of our IT infrastructure. The ideal candidate will have a strong understanding of IT operations management, with a focus on accurately identifying and mapping IT assets and services. This position will be full-time and hybrid, requiring a visit once a month to the Miramar office in Florida.

Due to our end client, candidates must be US Citizens or Green Card holders and be able to work directy on CAI's W2.

What You'll Do

• Implement and manage ServiceNow Discovery to automate the identification and classification of IT assets within the organization

• Ensure the accuracy and completeness of the Configuration Management Database (CMDB) by maintaining up-to-date records of discovered assets and their attributes

• Develop, configure, and optimize Service Mapping processes to visualize service dependencies and relationships between IT components

• Collaborate with cross-functional teams to gather requirements and ensure that service maps accurately reflect the organization’s service architecture

• Create and maintain documentation related to Discovery and Service Mapping processes, configurations, and best practices

• Monitor and troubleshoot Discovery and Service Mapping processes to ensure optimal performance and reliability, addressing any issues that arise

• Conduct regular audits of the CMDB and service maps to validate data accuracy and completeness, implementing corrective actions as needed

• Stay current with ServiceNow updates and enhancements related to Discovery and Service Mapping, recommending improvements to enhance functionality and performance

• Provide training and support to stakeholders on using Discovery and Service Mapping tools and interpreting service maps for IT operations

What You'll Need

Required:

• 3+ years of experience in IT operations management, with a focus on ServiceNow Discovery and Service Mapping

• Bachelor’s degree in computer science or related field

• Strong understanding of ITIL processes and best practices related to asset and service management

• Proficiency in ServiceNow Discovery and Service Mapping tools, including configuration and troubleshooting

• Hands-on experience with CMDB (configuration management) and ServiceNow CSDM (common service data model) concepts, ServiceNow Fundamentals, and ServiceNow Discovery

• Knowledge of Windows Servers

• Knowledge of Linux Servers

• Knowledge of Cloud Systems (AWS, Azure, etc.)

Preferred:

• ServiceNow certifications (CSA, CAD, etc.)

• Experience enforcing CMDB management and data governance principles

• Experience with ServiceNow Graphs highly desired

Physical Demands

• Ability to safely and successfully perform the essential job functions

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

#LI-AL1

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.