Service Manager – SolarCare+

Department: Operations
Location: Rocklin, CA (In-Office, Monday–Friday)
Job Type: Full-Time, Exempt (Salaried)
Compensation: $90,000 – $115,000 annually
Reports To: Vice President of Operations

Job Summary

The Service Manager of SolarCare+ is responsible for leading and managing the SolarCare+ service function, including oversight of personnel, service operations, and performance across active solar sites.

This role focuses on team leadership, operational decision-making, and service strategy, ensuring service delivery is efficient, consistent, and aligned with company standards. The position is structured as a management role, with limited involvement in field execution.

Key Responsibilities

• Oversee service operations, including prioritization frameworks, workflow management, and overall service performance
• Establish and maintain service standards, processes, and response expectations
• Monitor service metrics and implement improvements to drive efficiency and consistency
• Directly manage and supervise service personnel, including Field Service Technicians and QA/QC
• Lead hiring, training, performance management, and disciplinary actions
• Set clear expectations and ensure accountability for service quality and responsiveness
• Exercise independent judgment in prioritizing service needs, allocating resources, and resolving operational issues
• Determine staffing approach, scheduling strategy, and escalation paths based on business needs
• Oversee customer communication standards and service delivery expectations
• Act as escalation point for complex or high-impact service issues
• Oversee service-related billing accuracy and documentation
• Partner with Operations and Accounting to support efficient service execution and cost control
• Ensure service operations comply with company policies and OSHA standards
• Reinforce safety expectations and accountability across the team

Field Oversight (Non-Primary Duty)

• Conduct site visits for oversight, quality control, and escalation support as needed
• Provide guidance on complex issues when necessary
• This role does not perform routine field labor or technician-level work

Education & Experience

• High school diploma required; degree in Construction Management, Business, Engineering, or related field preferred
• 5+ years of experience in solar, electrical, or construction environments
• 2+ years of experience in a supervisory or management role overseeing field teams or service operations
• Experience managing service workflows, personnel, and operational performance in a fast-paced environment
• Experience working with commercial or non-residential solar systems strongly preferred

Skills, Knowledge & Abilities

• Strong leadership and team management skills with the ability to drive accountability and performance
• Ability to exercise independent judgment and decision-making authority in operational and personnel matters
• Strong understanding of service operations, field coordination, and workflow management
• Excellent organizational and time management skills with the ability to prioritize competing demands
• Effective communication skills with the ability to lead teams and manage customer expectations
• Problem-solving mindset with the ability to resolve complex operational issues
• Proficiency with computers and ability to learn service management and project tracking systems (Procore preferred)
• Knowledge of OSHA standards and commitment to maintaining a safe work environment
• Valid driver’s license with a clean driving record

Work Schedule & Expectations

• Standard schedule: Monday–Friday
• May require availability for escalations outside of standard business hours
• This is an exempt position focused on leadership and operational management responsibilities

What Success Looks Like

• Service operations are organized, efficient, and consistently executed
• Field teams are aligned, accountable, and performing at a high level
• Customers are informed, supported, and satisfied with service delivery
• Documentation, billing, and service tracking are accurate and timely
• The service function operates with structure, ownership, and measurable results

Benefits & Perks

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Company-Paid Life Insurance
• Paid Time Off (PTO) and Sick Time
• Paid Holidays
• Phone Reimbursement
• Opportunities for Career Growth and Development
• Collaborative, Team-Oriented Work Environment