Origin To Destination Dispatcher

Essential Duties and Responsibilities

• Maintains appropriate radio/cell phone contact with Bus Operators on the job at all times during shift
• Transmits information to and from Bus Operators to support timely and safe travel along defined routes
• Notifies Bus Operators of customers that have canceled their ride or additional customer pick up/drop offs.

• Provide logistic information to drivers, when needed
• Maintain accurate transportation log
• Fully document all incidents/accidents that are reported. These could be from drivers, customers or the public
• Responds to Bus Operator requests for assistance from staff, and emergency assistance to police, fire, or ambulance personnel
• Prepares written incident/accident reports on all events occurring within assigned shift
• Communicates appropriately with Bus Operators and members of their chain of support. Notifies supervisor of tardy or absent drivers and requests replacement
• Monitors radio communications and responds quickly to requests for assistance; coordinates emergency assistance responders within and outside of Shore Transit

Supervisory Responsibilities
This position does not have any supervisory responsibilities.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

• Problem Solving
  • Identifies and resolves problems in a timely manner
  • Gathers and analyzes information skillfully
  • Works well in group problem solving situations
  • Uses reason even when dealing with emotional topics

Interpersonal

• Customer Service
  • Manages difficult or emotional customer situations
  • Responds promptly to customer needs
  • Meets commitments
• Interpersonal Skills
  • Focuses on solving conflict, not blaming
  • Maintains confidentiality
  • Listens to others without interrupting
  • Keeps emotions under control
  • Remains open to others’ ideas and tries new things
• Oral Communication
  • Speaks clearly and persuasively in positive or negative situations
  • Listens and gets clarification
  • Responds well to questions
  • Participates in meetings and trainings
• Written Communication
  • Writes clearly and informatively
  • Edits work for spelling and grammar
  • Able to read and interpret written information
• Teamwork
  • Balances team and individual responsibilities
  • Exhibits objectivity and openness to others’ views
  • Gives and welcomes feedback
  • Contributes to building a positive team spirit
  • Puts success of team above own interest

Organization

• Business Acumen
  • Understands business implications of decisions
• Cost Consciousness
  • Conserves organization resources
• Diversity
  • Demonstrates knowledge of EEO Policy
  • Shows respect and sensitivity for cultural differences
  • Promotes a harassment-free environment
• Ethics
  • Treats people with respect
  • Keeps commitments
  • Inspires the trust of others
  • Works with integrity and ethically
  • Upholds organizational values
• Organizational Support
  • Follows policies and procedures
  • Completes administrative tasks correctly and on time.
  • Supports organization’s goals and values
  • Supports affirmative action and respects diversity

Self-Management

• Judgement
  • Displays willingness to make decisions
  • Exhibits sound and accurate judgement
  • Supports and explains reasoning for decisions
  • Includes appropriate people in decision-making process
  • Makes timely decisions
• Motivation
  • Demonstrates persistence and overcomes obstacles
• Planning/Organizing
  • Uses time efficiently
• Professionalism
  • Approaches others in a tactful manner
  • Reacts well under pressure
  • Treats others with respect and consideration regardless of their status or position
  • Accepts responsibility for own actions
  • Follows through on commitments
• Quality
  • Demonstrates accuracy and thoroughness
  • Applies feedback to improve performance
  • Monitors own work to ensure quality
• Safety and Security
  • Observes safety and security procedures
  • Reports potentially unsafe conditions
  • Uses equipment and materials properly
• Adaptability
  • Adapts to changes in the work environment
  • Manages competing demands
  • Changes approach or method to best fit the situation
  • Able to deal with frequent change, delays or unexpected events
• Attendance/Punctuality
  • Is consistently at work and on time
  • Arrives at meetings and appointments on time
• Dependability
  • Follows instructions, responds to management direction
  • Takes responsibility for own actions
  • Keeps commitments
  • Completes tasks on time or notifies appropriate person with an alternate plan
• Initiative
  • Asks for and offers help when needed

Qualifications
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

Language Skills

• Basic skills – Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one small group situations to customers, clients and other employees of the organization.

Mathematical Skills

• Minimum skills – Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume and distance.

Reasoning Ability

• Intermediate skills – Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

• Microsoft Office – Word, Excel and Outlook

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand – Rarely
• Walk – Rarely
• Sit – Regularly
• Use hands to finger, handle or feel – Regularly
• Reach with hands and arms – Regularly
• Stoop, kneel, crouch or crawl – Rarely
• Talk or hear – Regularly
• Lift weight or exerts force
  • Up to 10 pounds – Regularly
  • Up to 25 pounds – Occasionally
• Physical Demands
  • Close vision
  • Distance vision
  • Color vision
  • Depth perception
  • Ability to adjust focus

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Environmental Conditions
  • Work near moving mechanical parts – Rarely
  • Risk of electrical shock – Rarely
• Noise level in the work environment is usually
  • Quiet conditions
  • Moderate noise

Availability

Monday-Friday 6:30am-3:30pm, must be available weekends.

Qualifications
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma or general education degree (GED); or one to three month related experience and/or training; or equivalent combination of education and experience.

Driver License

• Preferred but not required. A valid Driver License with three or less points.

Language Skills

• Basic skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one small group situations to customers, clients and other employees of the organization.

Mathematical Skills

• Minimum skills Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement, volume and distance.

Reasoning Ability

• Basic skills Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

• Basic usage is required. Ability to learn dispatch system and scheduling software
• Internet to look up driving directions to a scheduled stop
• Word Processing software

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand Occasionally
• Walk Occasionally
• Sit - Regularly
• Use hands to finger, handle or feel Regularly
• Reach with hands and arms Occasionally
• Talk or hear Regularly
• Lift weight or exerts force (push, pull and/or lift)
  • Up to 10 pounds Regularly
  • Up to 25 pounds Rarely
• Visual Demands
  • Close vision
  • Distance vision
  • Ability to adjust focus

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Environmental Conditions
  • Work near moving mechanical parts Occasionally
  • Fumes or airborne particles Occasionally
  • Outdoor weather conditions Rarely
  • Vibration Rarely
• Noise level in the work environment is usually
  • Moderate noise