Onsite Equipment Mapping Specialist

Onsite Equipment Mapping Specialist

Be part of an industry leading facility/asset management technology company.  Agile and flexible, FacilityONE has over 20 years of experience impacting over 150,000 people every day with our superior solutions. We are very proud of our excellent employee reviews in areas such as work-life balance, benefits and rewards, senior management, and our employee friendly culture. If you are interested in knowing more about this position and our “phenomenal work environment” (our awesome employees’ words) please look over the details below and apply today. 

Job Description

We are looking for an energetic, people focused and motivated Onsite Equipment Mapping Specialist to join our team to work remote and also visit and onboard our clients across the United States. As a Field Service Representative at FacilityONE, you will be responsible for ensuring proper asset/equipment field documentation, outstanding customer satisfaction, and on-time project completion.
 

Duties and Responsibilities

• Perform on-site and virtual customer field documentation of equipment and assets

• Track, document and manage the progression of work

• Perform on-site customer training

• Complete software validation and data entry of documented assets

• Consult with client regarding solutions and implement selected solutions

• Operate a vehicle in a safe manner

• Use Customer Resource Management (CRM) software

• Work closely with other team members

• Build relationships and trust with customers

• Assist with other project areas as needed

Requirements and Qualifications

• 0-1 years of experience in field service or similar customer facing role

• Experience with managing and preserving technical equipment

• 75% travel

• Ability to work remotely and be self-managed and motivated.

• Critical thinking and problem-solving skills to adapt process to reach best solution

• Comfortable in mechanical & outdoor environments (kitchens, roof tops)

• Team player able to collaborate with all departments and levels within organization

• Excellent time-management skills

• Ability to work an on-call rotation for customer support

• Ability to climb, lift and move through a variety of indoor and outdoor spaces.

• superior interpersonal and communication skills

• Experience using mobile tools and applications

• Technical degree or certification (preferred but not required)

• Familiarity with mechanical, electrical, and plumbing equipment (preferred but not required)

Company Overview

Our mission is to make it easier for facilities managers and technicians to do their jobs.  We believe that their work is challenging enough and that our solution can help more easily prioritize and organize work, help keep organizations safe and make an all-around better facility environment.