Journese, the premier luxury travel brand of Pleasant Holidays and one of the largest travel wholesalers in the United States, is seeking experienced Destination Specialists to join our team.
Our curated portfolio features the world’s most coveted destinations — the Hawaiian Islands, Caribbean, Central America, Europe, Mexico, Middle East, South Pacific (Australia, Cook Islands, Fiji, New Zealand & Tahiti), Japan, the United States & Canada, and luxury cruise vacations worldwide. You’ll help create tailored, high-touch travel experiences using our exclusive collection of resorts, tours, and premium services.
Summary:
This full-time hourly position is designed for travel professionals with deep destination expertise, refined service skills, and a passion for luxury travel. As a Luxury Destination Specialist, you will work in a queue-based environment, assisting travel advisors and their discerning clients. Your role is to deliver expert guidance, personalized recommendations, and polished service that reflect the sophistication and exclusivity of the Journese brand.
Primary Duties:
Provide refined luxury travel consultation to travel advisors and their clients, showcasing destination and product expertise
Respond promptly to incoming inquiries through phone, email, and system queues
Recommend curated travel experiences, highlighting our premier luxury resorts, tours, and services
Anticipate needs and suggest enhancements that elevate and personalize the client experience
Maintain expert-level knowledge of luxury destinations, properties, promotions, and travel trends
Handle multiple high-value reservations simultaneously with precision and discretion
Provide back-up support to fellow Destination Specialists during peak demand periods, maintaining consistency in service excellence
Collaborate with Product teams to identify and strengthen partnerships with global luxury brands
Qualifications & Experience:
3+ years of experience in luxury travel, premium hospitality, or as a Destination Specialist
Proven ability to deliver exceptional service in a refined, luxury-focused environment
Strong consultative sales expertise with a focus on tailored luxury recommendations and curated travel experiences
Exceptional communication and interpersonal skills, with a polished and professional presence
Highly organized, with the ability to support complex, multi-destination itineraries
Proficiency with reservation systems and business applications; adaptable to new tools
Must be able to work independently and be self-motivated, while thriving in a collaborative team environment
Demonstrated ability to retain, synthesize, and organize extensive system, destination and product knowledge
Availability to work variable shifts including weekends
Compensation: Compensation starts at $19.00+ per hour including paid training, with commission eligibility and unlimited earning potential, and most Destination Specialists earn between $60,000–$110,000 annually.
Benefits to working at Pleasant Holidays:
• Medical (with prescription)
• Vision
• Dental
• Flexible Spending Accounts
• Paid Time Off for Holidays, Vacation, and Illness
• Company paid Life Insurance
• Long Term Disability
• 401(k) Plan
• AFLAC Plans
• Travel Discounts on all Pleasant Holidays packages, Hotel Rooms, Car Rentals, Tours & Activities. Discounts apply to family members and friends too!
Pleasant Holidays is an Equal Opportunity Employer
Pleasant Holidays will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws