Director of 412 Squash

Position Summary and Overview 

The Director of 412 Squash serves as the pivotal force behind The Spence School’s public-facing squash program, blending strategic vision with operational prowess to foster excellence and drive success. This role involves a broad spectrum of duties, from managing squash programs and coordinating events to developing marketing strategies and leading teams. Strong leadership, an in-depth understanding of sports management, and a commitment to promoting athletic integrity are essential qualities of this position. This role reports to Spence’s Chief Financial and Operating Officer.

Qualifications: 

• Experience in managing staff scheduling and training
• Experience and success in delivering excellent customer service, executing high operational standards, leadership, and promoting a positive environment
• Action-oriented personality with a 'get it done' attitude and strong focus on efficiency
• Excellent communication skills
• Ability to work under pressure and handle multiple tasks
• 5-10 years of sports management leadership experience

Responsibilities:

• Financial Management and Budgeting
  • Collaborate with the CFO to manage data-driven budgets, monitor real-time fiscal performance, and execute strategic financial plans that optimize the facility’s operational efficiency and long-term profitability.
  • Design and implement a multi-tiered pricing strategy for seasonal programs and yearly memberships
  • Develop a competitive, tiered compensation structure for squash professionals
• Facilities Operations & Management
  • Coordinate the daily operations and management of a nine-court squash facility
  • Data Entry of client court rentals, clinics and lessons
  • Create client proposals (clinics and/or lessons for both juniors & adults)
  • Create department policies and procedures for all areas and staff members
  • Create & develop relationships with prospective members and players
  • Provide customer service, problem solving, tours for new prospective students and players
  • Hiring, training and developing the Operations Team
  • Oversee preventative maintenance; capital improvements to 9-court squash facility
  • Vendor Contract and Procurement Management
  • Website content creation and management
• Programming & Scheduling
  • Build programming for each season in reservation software (PlayByPoint)
  • Collaborate with Head Squash Coach to create program offerings for each season
  • Work closely with Spence’s Athletic Director to coordinate middle school and varsity squash schedules
  • Manage all court rentals to other institutions
• Personnel
  • Manage a team of Site Monitors, Operations Coordinators, Head Squash Coach and a roster of independent squash coaches
  • Provide necessary operational support to every department as needed
  • Onboarding and offboarding of all staff members and coaches
• Sales
  • Strategic partnership with nonprofit sports organizations for youth events
  • Private corporate groups
• Work closely with external partners
  • Corporations for Private Events: pitch, sell, implement & execute private squash events
  • Local Private Schools (LS,MS,US): school squash court rentals; billing, invoicing, scheduling
  • Local Squash Clubs: community outreach to partner on seasonal junior and/or adult events
  • NY Squash (adult league): coordinate participation and court use for an adult league for 412 Squash members

Requirements:

• Strong communication skills
• Being customer service-oriented with previous experience in customer service and education is a plus
• Capacity to multitask
• Be a collaborative team member eager to learn and grow professionally
• Be willing to attend meetings and assist with special events as needed
• Must possess current CPR / FIRST AID certifications or must be willing to obtain them within a specified timeframe
• Complete sexual harassment and mandated reporter trainings
• Successfully pass a background check and provide proof of citizenship or legal status

Spence is committed to an equitable program and a diverse faculty and student body. We therefore actively seek candidates from diverse backgrounds.