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Destination Support Advisor

Hopesglobalgetaways
2 days ago
Full-time
On-site
Lowell, Massachusetts, United States
Marketing & Travel

Position Overview

We are expanding our remote team and looking for friendly, detail-oriented individuals who enjoy helping others discover and organize memorable vacation experiences. As a Destination Support Advisor, you will assist clients with researching destinations, evaluating available options, and coordinating the details needed for their upcoming trips.

This is a beginner-friendly opportunity. Previous travel-industry experience is not required, and training, supplier resources, and ongoing education are provided.

Key Responsibilities

  • Discuss vacation interests, preferred destinations, travel dates, and budgets with clients
  • Research hotels, resorts, cruises, transportation, tours, excursions, and destination activities
  • Identify suitable options based on individual traveler preferences
  • Provide helpful destination and accommodation information to support client decisions
  • Coordinate selected travel arrangements through approved supplier platforms
  • Prepare reservation confirmations, schedules, itineraries, and important trip information
  • Assist with booking adjustments, special requests, and routine client questions
  • Follow up on outstanding details and upcoming travel deadlines
  • Review reservation information for accuracy
  • Maintain organized client and booking records
  • Participate in supplier training and destination education

What We Provide

  • 100% remote work opportunity
  • Flexible full-time and part-time scheduling
  • Comprehensive onboarding and beginner-friendly training
  • No previous professional travel experience required
  • Ongoing guidance and team support
  • Supplier and destination learning opportunities
  • Professional development and growth opportunities
  • Performance-based incentives and recognition
  • Qualifying travel discounts and industry benefits
  • Supportive virtual team environment

Qualifications

  • Strong communication and customer-service skills
  • Organized with excellent attention to detail
  • Comfortable researching and comparing different options
  • Ability to manage multiple client needs and deadlines
  • Comfortable learning online systems and digital tools
  • Dependable, resourceful, and adaptable
  • Strong follow-up and time-management skills
  • Self-motivated and able to work independently
  • Basic computer proficiency and reliable internet access
  • Must be at least 18 years of age
  • Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved region