Destination Services Manager

Department: Visit Athens Ga.

Title: Destination Services Manager                                                       FLSA Status: Full-Time Exempt

JOB SUMMARY
The Destination Services Manager is responsible for managing the Housing Services program utilizing Passkey by CVENT. This role ensures the seamless execution of housing blocks for conventions, conferences, and sporting events, consolidating the booking process into one unified website experience for event attendees. The ideal candidate will have a strong background in customer service and operational management, demonstrating an ability to work closely with event planners and internal teams to provide exceptional service and support. This position reports to the Director of Sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Housing Services Management:
  • Oversee the coordination and execution of the housing booking website using Passkey by CVENT.
  • Collaborate with meeting and event planners to customize housing services based on their event needs.
  • Provide attendee booking support and serve as a backup for customer service, ensuring a smooth experience for event attendees.
  • This position will oversee the Guests Services Manager's daily tasks
• Event Support & Coordination:
  • Work with planners to identify and offer appropriate destination services, such as group tours, activities, and transportation arrangements.
  • Build group itineraries tailored to the interests and needs of event attendees.
  • Coordinate the citywide welcome program, including event banners, welcome materials, and welcome bags, to enhance the visitor experience.
• Proactive Sales & Collaboration:
  • Actively source and pursue housing services prospects in Athens to grow the program and maximize its impact.
  • Work closely with the Visit Athens GA Sales Team and The Classic Center Sales Team to align efforts and ensure successful event execution.
• Community Engagement & Show-Your-Badge Program:
  • Engage with local businesses, including hotels, restaurants, shops, and attractions, to promote economic impact through destination services.
  • Coordinate the Show-Your-Badge program by recruiting and signing up local businesses to offer exclusive deals and promotions to event attendees.
  • Maintain strong partnerships within the Athens community to continuously enhance event offerings and drive visitor engagement with local businesses.

Qualifications:

• Strong experience in event coordination, hospitality, or a similar field.
• Familiarity with Passkey by CVENT or other housing management systems is highly desirable.
• Excellent customer service and communication skills.
• Ability to manage multiple projects simultaneously with attention to detail.
• Proactive and collaborative approach to working with internal teams and external clients.

• Strong organizational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Experience with contract management and administrative support preferred.
• Proficiency with Microsoft Office Suite and other standard office software.
  

About Visit Athens:
Visit Athens, the official Convention and Visitors Bureau for Athens, Georgia, is dedicated to promoting Athens as a vibrant destination for travelers, meeting planners, and event organizers. We offer a dynamic work environment and a commitment to showcasing the cultural and historical heritage of our city.

**** All applicants will undergo a background check as well as a drug screening. ****

EOE STATEMENTThe Classic Center provides equal employment opportunities to all employees and applicants for employment
without regard to any characteristic protected by applicable federal, state, and local law, including, but not necessarily limited to, race, color, religion, national origin, sex, age (40 or older), disability, and genetic information. The Classic Center is committed to maintaining a work environment that is free of inappropriate or unlawful conduct. In keeping with this commitment, The Classic Center will not tolerate harassment, discrimination or the unlawful treatment of employees or applicants. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

In accordance with the Americans with Disabilities Act (ADA), as amended by the Americans with Disabilities
Act Amendments Act (ADAAA), and consistent with this policy, The Classic Center makes reasonable
accommodations for qualified individuals with disabilities unless such accommodations would cause the
employer an undue hardship. The ADA defines a disabled person as an individual who has a physical or mental
impairment that substantially limits one or more major life activities.