Destination Services Manager
Visit Sandy Springs | Sandy Springs, GA
Sandy Springs, GA | Full-Time | Exempt
Reports to: Executive Director
Make an impact where hospitality meets community.
Visit Sandy Springs is seeking a dynamic and customer-focused Destination Services Manager to lead efforts in creating exceptional visitor experiences that elevate our city’s hospitality reputation as a premier destination for meetings, group travel, and tourism. If you’re passionate about hospitality, thrive in a fast-paced environment, and know how to deliver memorable service, we want to meet you.
Key Responsibilities
As the Destination Services Manager, you’ll:
- Lead the design, implementation, and management of services for visiting groups, meetings, and events.
- Serve as the primary liaison between Visit Sandy Springs, event organizers, and local hospitality partners.
- Coordinate logistics and vendor services to ensure smooth execution of group experiences.
- Track requests and referrals using CRM software and assign RFPs to the Director of Sales when needed.
- Offer tailored recommendations for accommodations, attractions, dining, and cultural experiences.
- Assist with transportation and on-site logistics to ensure seamless group visits.
- Represent Visit Sandy Springs at trade shows, FAM tours, and tourism-related events.
- Maintain inventory of brochures, maps, and promotional materials.
- Manage the destination services budget and procurement of supplies.
- Cultivate relationships with local tourism stakeholders and hospitality businesses.
- Contribute to the development of strategies that enhance brand engagement and visitor satisfaction.
Qualifications
Education & Experience
- Bachelor’s degree in Hospitality, Tourism, Business, or a related field.
- At least five (5) years of experience in tourism, event coordination, hospitality, or customer service.
- Equivalent combinations of education and experience will be considered.
Skills & Knowledge
You Bring:
- A strong grasp of tourism marketing, event services, and destination management.
- In-depth knowledge of Sandy Springs’ hotels, venues, attractions, and resources.
- Familiarity with CRM systems and group travel trends.
- Excellent communication, organization, and problem-solving skills.
- The ability to multitask, think on your feet, and respond resourcefully to changing needs.
- A welcoming, inclusive mindset and a commitment to top-tier service.
Expectations & Work Environment
- Maintain accurate records and data within CRM platforms.
- Collaborate with tourism partners and respond proactively to client needs.
- Ability to lift up to 20 lbs. and stand or move for extended periods at events.
- Work primarily in-office with regular offsite responsibilities at events and venues.
- Must successfully complete a background check and drug screening post-offer.
Why Join Us?
This is your opportunity to help shape the future of tourism in one of metro Atlanta’s most vibrant and dynamic communities. As part of a passionate team, you'll help elevate Sandy Springs’ visibility and contribute to memorable visitor experiences.
Apply Today!
Ready to join us? Submit your resume and a cover letter detailing your relevant experience.
Visit Sandy Springs is an Equal Opportunity Employer.