The iconic Hotel del Coronado is looking for a Destination Planning Manager to join the Sales and Events team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever.
Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms (to include cottages and villas), 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, food truck, marketplace, ice cream shop, and in-room dining.
In this role, you will serve as a key leader in the execution and oversight of Commercial Team support initiatives, including pre-planning, Group Sales, Leisure Sales, Marketing, Catering & Event, and VIP/FAM site inspections. This role provides strategic coordination across departments to elevate the client experience, streamline planning processes, and ensure high-impact site presentations and program development.
Want to learn more? Hotel Website, Facebook, Instagram, Pinterest
What will I be doing?
Primary Responsibilities / Essential Functions:
- Site Inspection & FAM Trip Management
- Lead all planning, execution, and post-inspection wrap-up of site visits, FAM trips, and VIP pre-planning experiences.
- Serve as the primary point of contact for internal and external stakeholders regarding visit logistics, agenda creation, and service excellence.
- Develop customized itineraries in collaboration with Sales, Catering, and Marketing teams to reflect client goals and business potential.
- Commercial Team Support
- Collaborate closely with Group and Leisure Sales, Catering & Events, and Marketing teams to ensure alignment of all touchpoints throughout the sales and planning process.
- Support creation of client experiences, and on-site activations to support the conversion of key business.
- Lead the coordination of pre-event planning visits, menu tastings, venue walk-throughs, and department briefings.
- Operational Leadership
- Oversee the "show readiness" of guest rooms, suites, meeting spaces, and public areas for high-profile inspections and events.
- Interface with key operational departments (Front Office, Housekeeping, F&B, Banquets) to guarantee flawless execution.
- Ensure accurate and timely generation of BEOs, amenity requests, vendor communications, and internal schedules.
- Client Experience & Relationship Management
- Coordinate VIP arrival/departure logistics, guestroom preferences, welcome amenities, and special moments.
- Gather and evaluate client feedback post-inspection and post-program to inform process improvements and optimize closing ratios.
- Build and maintain strong relationships with Discover Coronado, SDTA, Hilton Worldwide Sales, and local partners to enhance destination appeal.
- Project & Process Management
- Track and report on KPIs such as site inspection volume, conversion rates, and guest satisfaction scores.
- Develop and maintain process documentation, standard operating procedures, and best practices for Commercial team support.
- Identify opportunities for improvement, cost savings, and increased efficiency across planning operations.
EOE/AA/Disabled/Veterans
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as\:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program\: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications
- 401K plan and company match to help save for your retirement
- Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment.
Salary Range: The annual salary range for this role is $70,000 - $75,000 and is based on applicable and specialized experience and location.
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