Thermal Lab Customer Coordinator

POSITION SUMMARY

The Thermal Lab Customer Coordinator is a customer care role, focused on assuring the effective management of Vertiv guests in terms of logistics, assistance, and providing reception service for the location and supports both internal & external customers. In general, this role will be an interface between the application engineering/sales groups and customers visiting our site for witness testing, demonstrations, and general tours. The role will also be building relationships with new and existing customers by providing exceptional care by working with vendors, employees, hotels, restaurants, taxis etc. to help ensure total customer/employee satisfaction. 

RESPONSIBILITIES 

• Greet visitors and contact appropriate people to escort or meet them.
• Front desk management - welcome to guests, prepare the welcome kit.
• Handling taxi and hotel changes during preparation and onsite visits.
• Administration of guest registration systems
• Administration of meeting room reservations
• All activities not mentioned but are needed for Hospitality.
• Organize with catering companies for onsite breakfast and lunch (food preferences, allergies, etc.).
• Compose, type, and e-mail correspondences both externally and internally as requested.
• Assist in all facets of communication and coordination of projects.
• Prepare and maintain files.
• Performs general office customer service, and record keeping as needed.
• Assist with various programs, company events, and employee functions.
• Maintain meeting room calendars and set up meetings at facility including arrangements for refreshments. 
• Assist customers and staff as necessary.
• Undertake special projects for the department as assigned, maintaining special files. 
• Use telephone console, computer copier, and other usual office equipment.
• Provide general administrative support to assigned departments.
• Perform other duties as requested or necessary to meet business conditions and changes.
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QUALIFICATIONS

• High school diploma and work experience in an office management position.
• 2 plus years’ experience in an administrative role.
• Preferred Qualifications: 
  • Ability to handle multiple tasks, and work in a self-directed environment.
  • Attention to detail. 
  • Excellent organizational and multitasking abilities. The ability to manage multiple tasks, prioritize, and maintain attention to detail is crucial.
  • Time management. Ability to manage time effectively and handle multiple client needs simultaneously.
  • Relationship skills. A patient, client-focused approach is vital for ensuring high-quality service and satisfaction.
  • Excellent verbal and written communication skills are essential for interacting with customers and internal teams. Confidentiality a must.
  • Intermediate experience with Microsoft Office software. Familiarity with scheduling software and other relevant administrative tools.
  • Knowledge of secretarial, office procedures and knowledge of use and operation of standard office equipment.

PHYSICAL REQUIREMENTS

• No Special Physical Requirements

ENVIRONMENTAL DEMANDS

• Self-directed Environment

TRAVEL TIME REQUIRED 

• No Travel Required

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. 

OUR CORE PRINCIPALS:  Safety.  Integrity.  Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

•  Customer Focus

•  Operational Excellence

•  High-Performance Culture

•  Innovation

•  Financial Strength

OUR BEHAVIORS

•  Own It

•  Act With Urgency

•  Foster a Customer-First Mindset

•  Think Big and Execute

•  Lead by Example

•  Drive Continuous Improvement

•  Learn and Seek Out Development

About Vertiv

Vertiv is a $8.0 billion global critical infrastructure and data center technology company.  We ensure customers’ vital applications run continuously by bringing together hardware, software, analytics and ongoing services.  Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.    

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.

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