Temporary Account Manager, Institutions, Attractions, and Destinations

Temporary Client Services Account Manager
Institutions, Attractions, and Destinations

AKA NYC is a New York City based, award-winning, fully integrated advertising agency with unparalleled expertise across the arts & entertainment, leisure, travel, retail, and tourism sectors. We are content-forward and data-fueled with a proven record of delivering cross-platform campaigns that get results. 

We are proud to partner with some of the most iconic names in entertainment, culture, and live experiences. Our client roster includes Broadway’s biggest shows, world-renowned institutions like The Metropolitan Museum of Art, vibrant attractions such as The New York Botanical Garden, and dynamic sports organizations like the New York Red Bulls. From the magic of live theatre to the energy of stadiums and the wonder of cultural landmarks, we craft campaigns that connect audiences with real experiences – providing real stories, real emotions and real connections. 

We are looking for a temporary Account Manager to join our Client Services team as parental leave coverage. This is a full-time, 6 or 7-month role beginning in August 2025 and ending on March 31, 2026, with the possibility of extension or transition to a permanent role. Reporting to the Senior Vice President, Arts and Culture, the Account Manager is an exempt position that is based in New York City. 

WHAT YOU’LL DO:

• Support Account Directors in delivering excellent client service, ensuring that all client requests are handled in a timely manner, aiming for same-day response.
• Manage project timelines to ensure prompt delivery.
• Establish and maintain excellent relationships with clients and external stakeholders.
• Translate briefs into action to disseminate to internal teams, monitor progress throughout the agency, and ensure timely delivery.
• Partner with Studio Operations to promote efficient and streamlined collaborative work across departments.
• Assist in running effective client meetings with a prepared agenda, ensuring that clear goals and action items are agreed, and outstanding items have appropriate follow-up.
• Ensure weekly billing takes place on your accounts and support Account Directors or Lead in managing budgets.
• Anticipate peak periods and potential workflow issues, managing up to Account Directors or leadership team with recommendations and solutions to manage your workload.
• Prepare and maintain spec sheets of ad asset needs for both internal and client use.
• Trafficking of media assets between AKA Studio and Media teams.
• Assist with client billing and budget tracking. 

WHO WE'RE LOOKING FOR:

• 3-5 years of experience as a client account executive or related role (ideally servicing the arts, destination, and entertainment industry).
• Ability to manage client relationships and expectations.
• Can anticipate and deliver against client needs.
• An entrepreneurial spirit; proven record for being a self-starter, proactive, and the ability to work autonomously.
• A natural problem-solver.
• Someone who can lead and develop strategies on behalf of our clients.
• Understands and delivers against financial goals. 
• Knowledge of local NYC and global institutions and attractions.
• Proficiency in Microsoft Office, particularly MS PowerPoint and Excel, and Adobe.
• Knowledge of Asana a plus.
• Excellent verbal and written communication skills. 

WHAT WE OFFER:

• This role is budgeted at approximately $5,200 – $6,666 per month, commensurate with experience 
• Comprehensive healthcare & dental—100% employer-paid for employees 
• Generous PTO policy
• Hybrid work model—a balance of in-office collaboration (minimum three days) and flexibility
• A pet-friendly office—because great ideas come with great company 

A Note on Diversity and Inclusion
At AKA we believe our team is at its best when we reflect the diversity of our community. We strive to hire and cultivate the best talent so when recruiting we work to actively reach and engage a wide community of people. We’re passionate about creating an inclusive workplace that promotes and values diversity. We believe a diverse team makes us smarter, more creative and helps us better understand the needs of the audiences we target with our campaigns.

AKA is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. 

Sound like a good fit? We’d love to hear from you! Please apply through our website. No phone calls or walk-ins, please.