Technical Sales Project Specialist – Thermal

POSITION SUMMARY

• The Technical Sales Project Specialist – Thermal is responsible for managing and coordinating cross-functional activities related to the scheduling and execution of factory witness tests and the administration of customer factory experience visits. This role ensures alignment among manufacturing, engineering, lab operations, and sales teams while delivering consistent, professional, and customer-focused experience at Vertiv laboratory and manufacturing facilities.

RESPONSIBILITIES

Lab Scheduling & Prioritization

• Develop, coordinate, and manage witness test schedules across Vertiv laboratory locations.
• Prioritize testing activities based on manufacturing readiness, production timelines, customer requirements, and lab capabilities.
• Mitigate scheduling conflicts and ensure effective use of lab resources and personnel.

Cross-Functional Coordination

• Collaborate with manufacturing, engineering, lab operations, and sales teams to ensure alignment on test objectives, readiness, and logistical requirements.
• Facilitate timely and clear communication to reduce delays and ensure full preparation for scheduled tests and customer interactions.
• Verify the availability and readiness of all required documentation, materials, equipment, and personnel prior to testing.

Process Oversight & Documentation

• Monitor the execution of scheduled tests and promptly escalate issues that may impact timelines, quality, or customer satisfaction.
• Ensure timely and accurate delivery of test reports, certifications, and supporting documentation.
• Maintain and report on key performance metrics, including test completion rates, scheduling performance, and customer visit feedback.

Customer Engagement & Factory Experience Visits

• Serve as the primary point of contact for all customer witness tests and factory experience visits.
• Coordinate all logistics for customer visits, including travel coordination, site access, agendas, hospitality, and guided factory tours.
• Provide clear and consistent communication regarding test protocols, schedules, expectations, and changes.
• Support broader customer engagement activities to ensure a structured, professional, and positive experience.

QUALIFICATIONS

• Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Business, or a related field.
• 4-8 years of experience in project coordination or project management, preferably within HVAC, cooling systems, or data center infrastructure.
• Demonstrated experience supporting customer-facing technical projects and collaborating with cross-functional teams.
• Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously.
• Excellent interpersonal and communication capabilities, particularly in customer-facing environments.
• Proficiency with project management tools (e.g., MS Project, Smartsheet) and ERP systems.
• Bilingual proficiency in English and Spanish is preferred.

PHYSICAL & ENVIRONMENTAL DEMANDS

• No special physical requirements.

TIME TRAVEL REQUIRED

• Ability and willingness to travel up to 25%.
• Travel to Vertiv lab locations as required (up to 25%) to support priority witness tests and key customer engagements.
• Provide on-site coordination, customer hosting, and real-time issue resolution during major events and visits.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.