The Role at a Glance:

Serves as the primary contact for Unigroup agents coordinating domestic household goods Workplace and Automoves. Manages service requests, scheduling, and communications between agents, customers, and internal teams to ensure smooth, timely relocations. Responsibilities include service confirmations, documentation, pricing, and coordination with vendors.

How You’ll Contribute:

As the primary point of contact for Unigroup booking agency representatives, you will coordinate origin and destination services for domestic household goods and auto relocations. You’ll act as a liaison between booking agents, Hilldrup operations staff, crew members, billing, and customers—ensuring a seamless communication flow and consistent service execution. You are responsible for confirming agent capacity, managing service expectations, pricing non-tariff items, and reserving requested services while following through to completion.

In this role, you’ll be expected to manage service requests by reviewing, scheduling, and confirming details such as pre-move surveys, origin and destination services, and any specialty services through third-party vendors. Your attention to detail will be key as you compose accurate documentation and ensure thorough communication through work orders and service reservations.

You will maintain daily contact with agents, dispatchers, customers, and the sales teams. You’ll also initiate local, intra-state, and permanent storage files when needed, and actively work with Hilldrup operations to schedule and track inbound and outbound shipments. This includes ensuring compliance with consumer regulations, monitoring workflow, and keeping bookings on track.

Qualifications and Skills:

Education/Work Experience/Certificates

Minimum of one year of customer service experience.
Experience in the moving and storage industry is preferred

Skills

Customer Focused
Collaborative
Communicative
Resilient
Strive for inclusion of others
Microsoft Office
Analytical
Proactive solution-finder

About Hilldrup

Hilldrup is one of the largest and most honored agency groups in the entire industry, operating facilities in Virginia, Maryland, North Carolina, South Carolina, Georgia and Florida. Comprised of over 500 employees, Hilldrup moves professionals, families and businesses domestically and internationally as well as provides logistics and workplace solutions services to meet the needs of its clients, which includes Fortune 100 companies, federal government agencies, universities and hospitals.

Among the over 500 employees at Hilldrup, it is not uncommon to meet someone who has been with the company 10, 20 or even 30 years. Hilldrup is an award-winning workplace where employees feel valued, are encouraged to grow professionally and are empowered to build lasting careers.

Our values are very important to the organization as they guide our employees and company in all that we do each day. Our values include Empowered Accountability, Uncompromised Integrity, Unwavering Commitment, Fearless Communication, Infectious Positivity, and Purposeful Agility.

For more information about Hilldrup, click here: hilldrup.com/about-us/.

For information about our benefits, click here: hilldrup.com/benefits/.

Hilldrup is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

Origin Agent/Destination Agent Coordinator

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