Dispatcher - Residential Solar & Electrical

Solar Impact is a solar-first, Nexstar-aligned residential energy company seeking a high-performing Residential Solar & Electrical Dispatcher (CSR Hybrid). This role is dispatcher-first, responsible for optimizing technician schedules, driving efficiency, and supporting a 5-star customer experience, while also assisting with inbound customer calls during peak periods. 

Primary Responsibilities (Dispatcher-Focused)

• Dispatch and manage daily schedules for solar service and residential electrical techniciansrouting and capacity to maximize technician efficiency, revenue, and same-day servicetechnician progress in real time and proactively adjust schedules
• Drive key dispatch KPIs, including utilization, jobs per day, same-day service, and on-time arrivaljob statuses, and notes inservice software
• Support technicians with job details, system history, permits, and solar-specific information
• Partner with service management to achieve performance goals
• Secondary Responsibilities (CSR Support)
• Handle inbound customer calls during peak or overflow periods
• Book service appointments using Nexstar's best practices
• Set clear expectations with homeowners
• Deliver a consistent 5-star customer experience

• 1+ year of dispatching experience in solar, electrical, HVAC, or home services
• CSR or call-center experience preferred
• Strong working knowledge of
• Familiarity with Nexstar systems is a plus
• Solar service or OM experience is a plus