Duties and Responsibilities:
• Support Citywide bookings over 400 guest rooms on peak
• Facilitate service requests for Citywide groups
• Consult and collaborate with meeting planners on an event planning timeline starting 18 months prior and leading up to event date
• Develop and coordinate pre planning site visits to the destination
• Work closely with Hotel and Phoenix Convention Center counterparts throughout the lifecycle of the event planning process to ensure optimal service delivery and experience at all attendee touch points
• Attend pre-convention meetings for incoming groups
• Assist groups with destination experience information to build attendance
• Collaborate with Visit Phoenix Marketing & Media teams to tailor and deliver impactful destination marketing and promotional materials and media
• Participate in sales site visits to introduce the destination experience process
• Obtain overflow housing blocks for citywide groups and update database when appropriate
• Understand and communicate on convention housing pick up and block management and closely monitor registration and attendance pace levels up to event date
• Attend industry conventions for continuing education
• Carryout administrative file and CRM data management tasks including post event reconciliation
• Support Senior Director of Destination Experience with special projects as assigned
Qualifications and Education Requirements
• Minimum 5 years customer-facing in hospitality, travel, meetings, event services; with a Bachelor’s Degree or equivalent years of experience.
• Ability to effectively communicate internally and externally, with strong interpersonal skills; proven ability to collaborate and build strong relationships with clients and partners to ensure satisfaction.
• Positive attitude with the ability to flex and be adaptable as part of a team.
• Strong ability to see projects through from beginning to end; prioritize projects, organized multi-tasker who thrives on managing multiple projects at the same time.
• Ability to manage conflict with a solution mindset that ensures client and partners' expectations are met.
• Ability to maintain positive and poised composition as a Visit Phoenix brand ambassador.
• Proficiency with full Microsoft Office suite applications (Excel, PowerPoint & Word).
• Knowledge of CRM systems; experience with SimpleView is a plus.
• Availability to work Monday – Friday, with occasional evenings or weekends as needed
• This position requires sitting/walking/standing for extended periods of time.
• This position may require lifting up to 25 lbs. (supplies, brochures, etc.).
• This role requires a reliable vehicle, a valid driver's license, and a clean driving record with proof of insurance.
Visit Phoenix is proud to be an equal opportunity workplace employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
